Privacy policy

PRIVACY POLICY

Last updated: [DATE]

This Privacy Policy explains how Cloe Ortega ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website (the "Site"). By using the Site, you agree to the practices described in this policy.

If you have any questions, contact us at cloeortega@cloeortega.com

1. INFORMATION WE COLLECT

Information you provide to us:
- Name, email address, phone number, and shipping/billing address
- Order details and purchase history
- Messages you send us (for example, return requests or customer support emails)

Payment information is processed securely by our payment providers. We do not store your full credit card details.

Information collected automatically:
When you visit the Site, we automatically collect certain information about your device and activity, such as your IP address, browser type, pages viewed, and items added to your cart. We collect this using cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION

We use your information to:
- Process and ship your orders
- Communicate with you about your orders, returns, and customer support requests
- Send you marketing emails and text messages, if you have opted in
- Send reminders about items left in your cart
- Improve our Site, products, and customer experience
- Detect and prevent fraud
- Comply with legal obligations

3. SHARING YOUR INFORMATION

We share your information only with service providers that help us run our business, such as:
- Our e-commerce platform (Shopify)
- Payment processors
- Shipping and fulfillment partners
- Email and SMS marketing providers
- Analytics providers

We may also disclose your information if required by law or to protect our rights.

We do not sell your personal information.

4. COOKIES

We use cookies to keep track of items in your cart, remember your preferences, understand how visitors use the Site, and support our marketing. You can control or disable cookies through your browser settings, but some features of the Site may not work properly without them.

5. EMAIL MARKETING

If you subscribe to our emails, we will send you news, offers, and promotions. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email.

6. SMS MARKETING AND NOTIFICATIONS

By opting in to our text messages, you agree to receive recurring automated marketing and transactional text messages from Cloe Ortega at the phone number you provided, including order updates, abandoned cart reminders, special offers, and review requests. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe at any time. Reply HELP for help.

We will not share your mobile phone number or SMS opt-in information with third parties for their own marketing purposes.

7. YOUR RIGHTS AND CHOICES

You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Opt out of marketing communications

Depending on the state where you live (for example, California, Colorado, Virginia, and others), you may have additional privacy rights under state law. To make a request, email us at cloeortega@cloeortega.com. We will not discriminate against you for exercising any of your rights.

8. DATA RETENTION

We keep your personal information for as long as needed to fulfill your orders, maintain our records, and comply with legal, tax, and accounting obligations, or until you ask us to delete it.

9. DATA SECURITY

We take reasonable measures to protect your personal information from loss, misuse, and unauthorized access. However, no method of transmission over the internet is 100% secure.

If you create an account, you are responsible for keeping your password confidential. Please notify us immediately if you suspect any unauthorized use of your account.

10. CHILDREN'S PRIVACY

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

11. THIRD-PARTY LINKS

Our Site may contain links to other websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

13. CONTACT US

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Cloe Ortega
cloeortega@cloeortega.com